Confirm the following before beginning:
- Make sure the devices (phone) Wi-Fi is switched on.
- Make sure the Wi-Fi's router is connected to the internet.
- Refresh the phones Wi-Fi settings page so it searches for available Wi-Fi networks in range.
When first powering the Gateway for a new setup, it should start broadcasting a small Wi-Fi network called WiFi_#### (the numbers represent the serial number of the Gateway).
If the Gateway is not broadcasting the WiFi_#### network do the following:
- Power cycle the gateway by unplugging for approximately 45 seconds.
- Perform a Wi-Fi reset on the Gateway by doing the following:
- With the Gateway plugged in, press and HOLD the programming button on the gateway for 2-5 seconds.
- Allow the gateway to complete the reset process. Once it is rebooted, it should begin broadcasting the WiFi_#### network.
Try to factory reset the gateway.
- With the gateway plugged in, press and hold the programming button for 10-20 seconds. The LED will turn off once completed; the LED will then start blinking after 10 seconds.
For additional support:
Email: motorization.support@springswindowfashions.com, responses could take up to 24 hours
Customer Service Team: 1-800-221-6352
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article