Why won't the shade or remote add into the app?

If a device has failed to pair via the pro app after a few attempts, please try the following:

1. Confirm the battery has been charged. Low power can affect programming.

2. Close the app completely, then reopen the app and try pairing the device again. It may take a few attempts for the device to pair. If the device still fails to pair, proceed to step 3.

3. Reset the device and try to pair again.

• Click here on how to reset the Ysia remote.