Gateway connects 8 devices within a range of approximately 40 feet. 

For Bluetooth protocol, the bluetooth has an approximate range of 40 feet but varies depending on the surrounding conditions.

For Z-Wave protocol, the range is about 100-feet (30-meters) but it depends upon the materials in the way of the devices. Certain obstructions will decrease the Z-Wave range:

  • Each wall or obstacle (such as refrigerator, big screen TV, etc.) between the

controller and a Z-Wave device will reduce the maximum range by approximately.


  • Brick, ceramic tile, granite, concrete walls, metal walls, mirrors, and smoked glass

block Z-Wave signals more than walls made of wooden studs, plasterboard (drywall),

clear glass, or plastic

  • Wall mounted Z-Wave devices installed in metal junction boxes will suffer a

significant loss of range (approximately 20%) since the metal box blocks a large part

of the Z-Wave signal

For additional support:

  • App:  On the main account screen or login page, click on “?” Icon – this will generate an email template – be sure to fill in all information requested,  
  • Email:,  
  • Customer Service Team: 1-800-221-6352

Note: Responses could take up to 24 hours.