If your shades are Bluetooth integrated, then they are ready to connect directly to your mobile device without a gateway.   

  • Note: To identify if your shades have Bluetooth technology, the antenna will have a blue tip.

  • Ensure you have a Bluetooth operated shade. 
  • Power cycle the shade by unplugging the power source from the shade and plugging it back in 
  • Ensure you are within range (~40 feet)  What is the range of Bluetooth.

For additional support:

  • App:  On the main account screen or login page, click on “?” Icon – this will generate an email template – be sure to fill in all information requested,  
  • Email:  motorization.support@springswindowfashions.com,  
  • Customer Service Team: 1-800-221-6352

Note: Responses could take up to 24 hours