My shade is not showing up on list of Bluetooth shades to be added. : Support Center

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My shade is not showing up on list of Bluetooth shades to be added. Print

Modified on: Fri, 5 Jan, 2024 at 5:40 PM

If your shades are Bluetooth integrated, then they are ready to connect directly to your mobile device without a gateway.

Note: To identify if your shades have Bluetooth technology, the antenna will have a blue tip.

Ensure you have a Bluetooth operated shade.
Power cycle the shade by unplugging the power source from the shade and plugging it back in
Ensure you are within range (~40 feet) What is the range of Bluetooth.

For additional support:

App: On the main account screen or login page, click on “?” Icon – this will generate an email template – be sure to fill in all information requested,
Email: [email protected],
Customer Service Team: 1-800-221-6352

Note: Responses could take up to 24 hours

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