What is the range for my Gateway Pro hub?

Modified on Thu, 9 Oct at 3:26 PM

For Z-Wave protocol, the range is about 100 feet (30 meters) but is depends upon the materials in the way of the devices.   


  • Certain obstructions decrease the Z-Wave range: each wall or obstacle (such as refrigerator, big screen TV, etc) between the Gateway and Z-Wave device reduces the maximum range by approximately 25-30%.   
  • Brick, ceramic, tile, granite, concrete walls, metal walls, mirrors, and smoked glass block Z-Wave signals more than wall made of wooden studs, plasterboard (drywall), clear glass or plastic.   
  • Wall-mounted Z-Wave devices installed in metal junction boxes suffer a significant loss of range (approximately 20%) since the metal box blocks a large part of Z-Wave signal. 


For additional support:

  • App:  On the main account screen or login page, click on “?” Icon – this will generate an email template – be sure to fill in all information requested,  
  • Email:  motorization.support@springswindowfashions.com,  
  • Customer Service Team: 1-800-221-6352
     

Note: Responses could take up to 24 hours


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