RTS: Why Do I Have To Hold Down My Remote Button For My Shade To Operate?

If your shade only operates while you continuously hold either the up button or down button, then your shade needs to have new limits programmed to operate correctly.

Check travel direction: Press and hold the up or down buttons to confirm the shade works in the right direction. If the shade is working in reverse, down is up and up is down, press and HOLD the "MY" or "STOP" button until the shade jogs (a short up/down motion) once.

Set the Limits –

1.  Hold the up button to bring the shade to the desired upper limit. This is where the shade would normally stop when fully raised.  
   
   
2. Quickly press and release both the "MY" ("stop") and DOWN buttons together. The shade will start traveling down.
   NOTE: If the shade stops when the buttons are released, bring shade back to the upper limit and repeat step 2.
     
3. Stop the motor when the shade reaches desired lower limit by quickly pressing and releasing the "MY" or "STOP" button. This is where the shade would normally stop when fully closed.
   NOTE: If the shade is not in the correct lower position, then adjust the shade with the up or down button.
    

4. Quickly press and release both the "MY" ("stop") and UP buttons together. The shade will start traveling up until the shade stops on its own at the upper limit.
   NOTE: If the shade stops when the buttons are released, bring shade back to the lower limit and repeat step 4.
   
   

5. Press and HOLD the "MY" or "STOP" button until the shade jogs once. Confirm that the shade now has programmed limits by operating the shade normally.
   NOTE: If the shade is still not operating properly, follow the link here (link needed) to reset the shade.
   
   

6. Repeat for each shade as necessary.

For additional support:

• Email:  motorization.support@springswindowfashions.com, responses could take up to 24 hours
• Customer Service Team: 1-800-221-6352